Learn how to start your project, understand sample data, and set up advanced features. Discover integrations with other services and products.
Discuss how RDM can help your data management projects. Share your feedback, suggest improvements, and find solutions to common issues.
Absolutely. We store your data on secure servers that are backed up daily. We protect your RDM on Demand account with hash based password security, inactive session time-outs and SSL-based security which is the same security used on credit card pages and banking websites.
In addition, no RDM on Demand staff member will ever view your installation data without your express permission. The data is held in database tables to which our staff has limited access. Absolute integrity is guaranteed on our part.
We run backups of all RMD on Demand databases daily. The backups are stored at a secure external facility.
We keep 30 backups of your account.
We use Amazon S3 for safe and secure file storage. Amazon S3 provides a highly durable storage infrastructure designed for mission-critical and primary data storage. Files are redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region.
Yes, we provide SSL connections for all RDM on Demand sites. This ensures that your communication with our server is safe.
Our servers are with Amazons AWS and are hosted within the US and Europe. AWS infrastructure is housed in Amazon-controlled data centers. The data centers themselves are secured with a variety of physical controls to prevent unauthorized access.
Only selected Ataccama staff have authorization to access the servers. We also have a code of ethics that ensures that we will never breach customer confidentiality. All servers within the AWS cloud have secure architecture and contain a number of capabilities that restrict unauthorized access or usage without sacrificing the flexibility that customers demand.
Please refer to the AWS Cloud Security site for further details.
RMD on Demand is a web based application requiring a high-speed Internet connection.
We recommend bandwidth of 3Mbs or higher, with a ping of under 50ms. Your needs may vary based on your network traffic and your connection consistency/signal strength.
To test your speed, we recommend doing a speed test against the servers to get an idea of what you can expect.
You may still run into issues with a high-speed connection if you have a weak Internet signal or have sporadic connection issues.
Any modern browser is perfect for running RDM on Demand. You may use Internet Explorer 9, 10 or 11, Firefox, Safari, and Google Chrome.
Please note that if running Internet Explorer 8, RDM on Demand is not going to function or look great. We recommend installing Google Chrome Frame. Internet Explorer 8 support is being phased out.
Internet Explorer 6 and Internet Explorer 7 are not supported.
RDM on Demand offers a price plan to suit the needs of any organization. See our price plans to find the best deal for your business.
You can enjoy the first 30 days for free. Towards the end of your trial period, you will be notified to purchase a plan in order to continue using RDM on Demand.
Your free trial represents no obligation to purchase RDM on Demand when the trial is over.
If you decide to continue using RDM on Demand, you will be asked to create a paid subscription.
No problem – RDM on Demand is a monthly service and you can cancel, upgrade or downgrade the plan you are currently subscribed to at any time.
Our support team is here to assist you and do the change for you. Please submit a ticket and we will be in touch.
Ataccama offers a 30-day free trial. The trial version is limited to 5 users who are entitled to manage up to 30 tables and 30 attributes. If you need more space for testing, please let us know.
All our paid plans include a 30-day free trial and we don't ask for payment details until your trial is nearing the end. That’s because we want you to be confident that you had had enough time to see that RDM on Demand is the right solution for you.
You can switch any time during the 30-day trial period by contacting our sales department at firstname.lastname@example.org. Your full version conditions will depend on your plan.
After the trial period, Ataccama will store your data for 60 days, after which it will be deleted unless you switch to the paid version.